Get help: open a ticket with screenshots and logs

How to open a support ticket, what to attach, and how to save a support log from the app.

Open a ticket

1. Sign in with your e-mail address. We e-mail you a code, so there is no password.
2. Open Support, describe the problem and attach files. Up to 15 MB in total.
3. You get a confirmation e-mail with your ticket number. We reply by e-mail and on the ticket page.

What to attach

• A screenshot of the error. You can paste it with Ctrl+V on the ticket form.
• The support log: in the app, open License → Save support log. It lists your recent tasks with their errors and warnings, and contains no serial numbers, passwords or sign-in data.
• The migration report: open the task under Tasks and click Export.

Help us help you faster

Tell us the source and destination (on-premises version or SharePoint Online), what you selected, and the exact error message.

Updated 2026-10-17