Updates: not offered, or "not signed by the publisher"
How in-app updates work, why one may not be offered, and how to update by hand without losing settings.
How updates work
The app checks for updates by itself. When a new version is available, a bar at the top of the window offers Update: the new version is downloaded, its signature is checked, and it installs (the app restarts). Connections, tasks, mappings and the license stay.
Not offered
- The app shows its version (for example v1.0.19) at the bottom of the left menu. Compare it with the version on the download page.
- A proxy may block
https://mknepalsolutions.com/updates/…. Open that address in a browser on the same computer. - Update by hand: download the installer from My licenses and run it over the existing installation. Nothing is lost.
Messages
| Message | Meaning |
|---|---|
| The update is not signed by the publisher – it was not installed. | The download was changed on the way (often a proxy). Install by hand from your account page. |
| The downloaded update did not match the publisher's | Incomplete or altered download. Try again later, or install by hand. |
| Update server answered 404 | Temporary on our side. Try again later. |
Close running migrations before updating – the app asks first if one is running.
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Updated 2026-10-26